Your Visit

Why is my pet being referred?

Veterinary surgeons may refer pets when the complexity of the disease or required level of treatment is outside their level of expertise and it is in the best interest of your pet to be referred to a Specialist.

What is a Specialist?

A Specialist is a veterinary surgeon who has undertaken extensive additional training and qualifications to become an expert in their field and continues to keep up to date with the latest procedures to maintain their Specialist status.

How is my pet referred?

Your vet will advise referral and probably offer to make the appointment on your behalf. Your vet is likely to give you all the information you require but one of our team of receptionists will contact you to ensure this and answer any of your questions. Please don’t let your pet eat solid food on the morning of the appointment however they can drink water right up to the time of the appointment.

What happens when I arrive?

You will be greeted by our receptionists or our client advocate who will inform the surgeon of your arrival. We know you may have travelled some distance so we have comfortable seating and coffee in the waiting area, as well as toilet facilities.

At frank. Pet Surgeons. we have a ramp located at the entrance of the hospital, along with an accessible toilet and accessible parking. We also have a hearing loop in place too. 

Should you require further information to assist with planning your visit to frank. Pet Surgeons., please contact our reception team who will be happy able to help.

How do I find frank.?

The practice address and directions to the practice can be found in the contact us section on the website.

At frank. Pet Surgeons. we have a ramp located at the entrance of the hospital, along with an accessible toilet and accessible parking. We also have a hearing loop in place too. 

Should you require further information to assist with planning your visit to frank. Pet Surgeons., please contact our reception team who will be happy able to help.

What happens in the consultation?

The surgeon will ask you about your pet’s problem, then carry out a thorough examination before recommending a course of action based on your pet’s needs and you. Our client advocate will then discuss the costs and payment options. They will then answer any questions to make sure you understand the treatment plan and are happy to proceed before completing the paperwork.

Will my pet need to stay in the hospital?

Frequently your pet will need to be admitted to the hospital so we can carry out further investigations and procedures. Your pet will be cared for by our team of fully qualified veterinary nurses and veterinary surgeons in our separate dog and cat wards. We pride ourselves on our exceptional level of patient care and there is a veterinary nurse on site 24/7 to care for your pet overnight. Your pet should have access to water but do not feed your pet on the morning prior to the appointment.

Can I leave items for my pet?

If your pet is on any medications or a prescription diet, please bring these with you. We are unable to accept raw food. Unfortunately we are unable to accept any personal items with your pet. We do have comfy blankets, toys, and a range of best quality foods.

How much will it cost?

We have a fixed price system and the price of your pet’s treatment will be discussed by the specialist surgeon and the client advocate during your first visit. There are no hidden costs at frank. Pet Surgeons. In fact, you can find our fees on our website. We are as frank about prices as we are about everything else.

In addition, we have a surgical complications guarantee that means we will treat and cover the cost of those treatments performed at frank. Pet Surgeons. for complications that arise within six months of the original surgery.