frank.

Payment options

Thank you for choosing frank. Pet Surgeons. for your pet’s treatment. We believe that specialist care should be accessible and affordable. We don’t believe in nasty surprises, so our prices are fixed – the price we quote is the price you pay. Every procedure we undertake is backed up by a unique “Surgical Complications Guarantee” that covers any complications arising from surgery within 6 months of the procedure.

Payment

Payment is due at the time of the consultation or on collection of your pet. We accept cash, debit and credit cards. Unfortunately we do not accept American Express or cheques.

Insurance

If you have insurance cover for veterinary fees, please contact your insurance company and advise them that your pet has been referred. You will need to bring a signed insurance claim form to your visits. We can assist you to complete your sections on the form before we complete the veterinary surgeon’s section and submit the claim for you.

Direct Insurance Claims

We understand that many clients would rather that the insurance company paid our fees directly. Direct claims must be arranged in advance, prior to your appointment, and are possible in most cases on the basis of the following undertakings;

  • The invoice is over £500
  • Ensure your vet has sent us your pet’s full history
  • Call your insurance provider and give them permission to talk to frank. Pet Surgeons.
  • Ideally a pre-authorisation request should be submitted. Alternatively we will phone your insurance provider and perform some policy checks
    • Based on your policy details and pet’s history, it may not be possible to proceed with a direct claim. If this is the case, you will need to pay us direct, and then attempt to claim back the money from your insurance provider
  • You must bring a signed claim form and current insurance schedule to your appointment
  • Your excess and any estimated insurance shortfall will be payable on admission of your pet

Please note that pre-authorisation is not possible with all insurance providers, and they can take up to seven days to provide a response to the request after it has been submitted. If the pre-authorisation is refused then unfortunately we cannot proceed with a direct claim.

If your insurance provider does not settle the claim, or there are any costs that they do not cover, you are responsible for settling those costs direct with us.

frank.

Payment options

Thank you for choosing frank. Pet Surgeons. for your pet’s treatment. We believe that specialist care should be accessible and affordable. We don’t believe in nasty surprises, so our prices are fixed – the price we quote is the price you pay. Every procedure we undertake is backed up by a unique “Surgical Complications Guarantee” that covers any complications arising from surgery within 6 months of the procedure.

Payment

Payment is due at the time of the consultation or on collection of your pet. We accept cash, debit and credit cards. Unfortunately we do not accept American Express or cheques.

Insurance

If you have insurance cover for veterinary fees, please contact your insurance company and advise them that your pet has been referred. You will need to bring an insurance claim form to your visits. We can assist you to complete your sections on the form before we complete the veterinary surgeon’s section and submit the claim for you.

Direct Insurance Claims

We understand that many clients would rather that the insurance company paid our fees directly. Direct claims must be arranged in advance, prior to your appointment, and are possible in most cases on the basis of the following undertakings.

  • The invoice is over £500
  • Ensure your vet has sent us your pet’s full history
  • Call your insurance provider and give them permission to talk to frank.
  • Ideally a pre-authorisation request should be submitted. Alternatively we will phone your insurance provider and perform some policy checks
    • Based on your policy details and pet’s history, it may not be possible to proceed with a direct claim. If this is the case, you will need to pay us direct, and then attempt to claim the money back from your insurance provider
  • You must bring a signed claim form and current insurance schedule to your appointment
  • Your excess and any estimated insurance shortfall will be payable on admission of your pet

Please note that pre-authorisation is not possible with all insurance providers, and they can take up to seven days to provide a response to the request after it has been submitted. If the pre-authorisation is refused then unfortunately we cannot proceed with a direct claim.

If your insurance provider does not settle the claim, or there are any costs that they do not cover, you are responsible for settling those costs direct with us.